Contact us
We have team members throughout New Zealand, Australia and the United States.
From 24 December to 5 January, we’ll have a smaller team supported by on-call technical assistance to ensure critical issues are addressed promptly. During this period, we’ll prioritize urgent requests to maintain the high level of service you expect.
The quickest way to reach us is through Help in the App—just click the question mark.
You can also email us at eshepherd.support@gallagher.com.
Thank you for your understanding as we balance operational support while giving our team time to recharge over the holiday season.
Email support
You can contact us via email on eshepherd.support@gallagher.com and any of our customer representatives will respond to you as soon as possible.
Phone support
Australia
New Zealand
United States
Canada
If we are unable to pick up immediately, please leave a message and we will get back to you as soon as possible.
v1.0, 11/2025
Updated on: 22/12/2025
Thank you!