> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.eshepherd.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Contact us

### Chat Support

The best and fastest way to have your questions answered is to **use the in-app Chat** feature.

Our AI Agent is really good at providing accurate information that it can find in our Help Centre, and this is getting better day by day.

Please describe your issue clearly, and provide photos whenever possible - photos are worth 1000 words!

These conversations are also monitored by our support team in Australia, New Zealand, North America and Europe. A human can jump into any conversation and help answer your questions.


### Email support

You can contact us via email on eshepherd.support@gallagher.com${color}[#1c19e1](  ) and any of our customer representatives will respond to you as soon as possible.


### Phone support 

Our support team is growing steadily but so is our customer base! We will try to answer whenever possible but you may need to leave a message.

Australia
 +61 3 7056 7032

New Zealand
+64 7 788 0697

United States
+1 816 760 2167

Canada
+1 431 812 5905


If we are unable to pick up immediately, please leave a message and we will get back to you as soon as possible.



v1.0, 11/2025