> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.eshepherd.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to get support in eShepherd

Need a hand? The **Support** button in the top navigation bar gives you two things: a way to message the eShepherd team directly, and a knowledge base of how-to articles you can search any time.

**Step 1.** Tap **Support** in the top navigation bar. The support panel opens with three tabs: **Messages**, **Articles**, and **Search**. To send a message, tap **Messages**, type your question in the text field and send it. The chat is AI-supported and will try to answer based on its knowledge and common questions. If it can't resolve your issue, the eShepherd team will follow up directly.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/c/4/a/7c4a69b665288400/sup-1_9rjx3u.jpg =700xauto)

**Step 2.** To browse help articles, tap **Articles**. This is the eShepherd knowledge base. You can scroll through the list or type a keyword in the **How can we help you?** field to quickly find the closest matching articles.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/c/4/a/7c4a69b665288400/sup-2_4lmev0.jpg =700xauto)

**Step 3.** To find something specific, tap **Search** and type your query.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/c/4/a/7c4a69b665288400/sup-3_9hqxrc.jpg =700xauto)

**Step 4.** Results pull from the knowledge base and show matching articles. If you still have questions after reading, tap **Message us** to get in touch with the team.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/c/4/a/7c4a69b665288400/sup-4_152gv47.jpg =700xauto)

## Summary

The Support page is your go-to for help inside eShepherd. Send a message to the team when you're stuck, or search the knowledge base to find a guide on your own. Both are available any time from the top navigation bar.

v1.0, 6/2026