Frequently Asked Questions

1. Should I worry about battery temperature or device overheating?

The eShepherd Neckband uses lithium iron phosphate batteries, known for their high-temperature resilience and stable chemistry. This prevents overheating or thermal runaway issues.

2. Who can I contact for support?

Reach out to the customer success team at:

eshepherd.support@gallagher.com

3. What does a flashing orange LED on the Neckband mean?

For cellular neckbands, a flashing orange LED indicates the device is attempting to connect to the LTE-M network.

4. Can I connect the Base Station to the internet using a Starlink Terminal?

Yes, while we don’t provide a complete solution, we enable connectivity between the eShepherd Base Station and a Starlink Terminal. However, setup and maintenance are your responsibility.

5. How much sunlight does the neckband require?

The neckband needs about 4 hours of direct sunlight every 24 hours to maintain battery charge.

6. What is the warranty period for Neckbands?

Each neckband comes with a 3-year warranty.

7. What happens if network communication fails?

In case of network failure, virtual paddocks remain active for up to 24 hours. After that, if communication isn't restored, virtual fences will deactivate, allowing animals to roam.

8. Can neckbands be used on bulls?

Yes, neckbands are suitable for bulls. For larger breeds like Angus or Herefords, you may need longer chains for a proper fit. Regularly check that the fit is comfortable and doesn’t cause rubbing or discomfort.

9. What if an animal breaks out of the virtual paddock?

If an animal attempts to leave, the neckband issues up to 3 audio tones and 3 pulses. If the animal doesn’t respond, it can leave the paddock but can return at any time without receiving additional stimuli.

10. What notifications and alerts does the Neckband send?

You can enable push notifications and customize alerts in the web app under the settings menu.

11. What is the maximum size for a Virtual Paddock?

The length of each virtual fence segment must be less than 40 km (25 miles), which usually exceeds typical requirements. Consult your eShepherd representative for specific needs.

12. How accurate is the GPS positioning on the Neckband?

GPS accuracy depends on several factors, including proximity to virtual fences and satellite availability. The most accurate reading, about ±1 meter, occurs when the animal is within 20 meters of a virtual fence.

13. Why is the neckband not accurately showing where my animal is located on the web portal?

When the animal is far from the VP or when there is no VP, the Neckband enters a power saving mode which makes GPS less accurate. Conversely when the animal approaches the VP line, the GPS switches back to high accuracy mode..

14. How many exclusion zones can I create?

Currently, you can create one exclusion zone within an inclusion zone. Future updates will allow multiple exclusion zones.

15. What is the maximum number of vertices a virtual paddock can have?

A virtual paddock can have up to 30 vertices, which also applies to exclusion zones.

16. How do I turn on the Neckbands?

To activate a neckband, hold the magnet key near the LED. Once you hear the audio tone, remove the magnet and wait for the startup tune. The LED will flash green every 10 seconds once connected to the network.

17. How long does it take for an animal down notification to appear?

The neckband will report if it notices the animal hasn’t moved much. If the animal has been inactive for more than 10% of the past 24 hours, you’ll receive a notification. This means that if the neckband has been actively reporting and doesn’t detect any movement for at least 2.4 hours in a row, the system will alert you. This way, you’ll quickly know if something unusual might be affecting your animal’s activity.

17. Can a mob have more than one virtual paddock activated (turned on)?

No, a mob can only have one activated virtual paddock associated with it.

18. Is there a Facebook page that I can join and connect with other farmers using eShepherd?

Yes, you can join through this link here.

19. How do I change my password for the eShepherd web portal?

Go to the login page ( https://app.eshepherd.com/login ) and click on the Forgot Password link. Enter your email address and you will be sent an email to renew your password.

20. My neckbands are not turning on, what could be the problem?

Here are a couple of things that you can try:

• Make sure that the neckband has had plenty of time in the sun
• Try using the other magnet key.
• Try using two magnet keys at a time.

21. I cannot login, what could be the problem?

Here are a couple of things that you can try:

• Make sure you are on the correct login page: https://app.eshepherd.com/login
• Please refresh your browser, clear the cache (Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac)), and try again.

22. What is the monthly billing for eShepherd neckbands?

From 1 December 2025, we will charge for neckbands if they have communicated anytime in the calendar month. This change reflects how network charges are applied. It should also make it easier for you to track usage month-to-month. This is the same for users LoRa and Celluar neckband users. For example: if a neckband is on at any time in December, you will be charged for that in the January invoice.

What do you need to do?

• Use your magnet key to hibernate (turn off) each neckband 
• Note it is good practice to top up the battery before hibernating for long periods. To do this, place neckbands outside with one solar panel facing the sun for 3 sunny days (works better if you clean any mud off the solar panels first)

23. How do I take the animal ID off the neckband?

You can delete the animal from the platform, which will remove the animal ID from the web portal and unfit the neckband or you can unassign the neckband. Unassigning the animal will unfit the neckband from the animal and keep the animal ID on the platform to reuse again.

24. How can I tell how charged the battery is?

We do not have a battery percentage to display. If there is no low battery icon displayed for a neckband in the app, or a '-' is in the alert column, it typically means the battery is sufficiently charged and does not require immediate attention. However, it does not necessarily confirm that the battery is fully charged—it simply indicates that the battery level is above the "low charge" threshold. If the neckband is blinking green, it indicates that the battery charge is sufficient for normal operation. Click here to find out more on the battery alerts.

25. What is the minimum weight of the animal that I can put my eShepherd neckband on?

We recommend putting our standard Neckbands on animals that weigh at least 200 kg/440 lbs. For a larger animal (750 kg/1655 lbs or bigger) we do recommend purchasing our XL chains.

26. How do I unfit a bulk number of neckbands?

If you are not interested in keeping the animal ID, then you can do this by deleting the animals from the platform. This will unfit the neckbands and delete the animal ID from the Animal's tab. If you want to keep the Animal ID on the platform then you would have to unfit the neckband for each animal. To do this, select the Animal then click "Edit" then remove the neckband from the animal.

27. What is the breaking strength of the top strap in case my animal get tangled on an object?

The top strap is designed to break at a force of 350kg [770 lbs]. Should an animal get caught on the neckband, it can free itself by pulling hard and braking the strap.

Updated on: 20/11/2025