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How-to Turn Neckbands On and Off

Turning your neckbands on and off is done with a magnet key. Here's how to do both, and what the LED colours mean.

The LED will start blinking. The colour tells you what's happening.

Tip: if one magnet key doesn't do it, try holding two against the neckband at the same time.

LED	What it means	What to do
🟠 Blinking orange	Connecting to the network	Wait. Cellular takes 10 minutes to an hour. LoRa can take several hours.
🟢 Blinking green	Connected and charged	Nothing — the neckband is ready to go.
🔴 One red blink	Can't reach the network	If it stays like this, contact customer support.
🔴 Two quick red blinks	Battery too low to start	Leave the neckband out in full sunlight to charge.

Note: the LED blinks fast (twice a second) for the first 90 minutes, then slows to once every 10 seconds.

Hold your magnet key next to the LED window. The LED turns purple straight away.
The neckband beeps once a second for 5 seconds.
When you hear the descending tone melody, take the magnet away.
The LED stops blinking — the neckband is now asleep.

Note: packing your system away for a long stretch? Follow our winter hibernation advice.

⚠️ Some of these blinking patterns change in later firmware versions.

v1.1, 07/2026

Updated on: 30/07/2026

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