Question 1

New Feature: Offline VP

Accepted Answer

What is offline virtual paddock (VP):

Offline VP is a new eShepherd feature designed to allow virtual fences to function even when the system is offline or out of network coverage. In essence, the neckbands can now store two virtual paddock configurations (current and secondary) instead of one. This dual-slot storage enables automatic switching between paddocks at scheduled times without requiring real-time connectivity. The goal is to provide robust, flexible grazing management despite poor connectivity.

|| Please note: This feature is only available for customers with Cellular Neckbands at this stage.

Whilst the web app looks exactly the same as normal scheduling, it is working differently in the background.

The first activation or VP transition will be a 'normal' activation (not preloaded in advance)
The system will send both that first VP and the next VP (so pre-loading the 'second' VP in the sequence)
Once you have setup a series of VPs, these will be an OFFLINE scheduled transition (meaning all Neckbands will switch over to the new VP at the same time)
This will happen regardless of network connectivity or not.

Neckband Storage (Dual-Slot System)

The neckband can store both a primary and a secondary VP. When a new VP activation is received, the system determines whether it should be written to the primary or secondary slot based on the scheduled activation time. This ensures seamless transitions between VPs, even if the device is offlin

Question 2

Mobile App New Release - Scheduled Moves

Accepted Answer

What's New

16 Oct 2025

Manage Scheduled Moves

Create and edit Scheduled Moves right from your phone, manage your grazing plans easily while out in the paddock.

How to Create Schedule Moves

Open your mob and tap Add New Scheduled Move.
Choose the VP you want to move the mob to.
Set the start and end time or select Until further notice.
Tap Save to finish

How to Edit a Schedule Moves

From your Mob details screen, tap the Move you want to edit.
Adjust the start or end time as needed, then save your changes.

Note: You can’t edit or delete a Scheduled Move once it’s active, but you can turn it off at any time if needed.

Creating Scheduled Moves

Manage Watering Points

How to Create Watering Points

From the map screen, tap the + Add button at the bottom.
Select Add Watering Point (WP).
Enter the Watering Point name, then drag the map to set its location.
Tap Save to finish.

How to Edit Watering Points

Tap a WP from the map
Tap Edit and update the information
Tap Save to finish.

Creating Watering Points

Please contact your Customer Success Team if you have any further questions or requests. Thank you, eShepherd Team

v1.1 12/2025

Question 3

Managing your Virtual Paddocks

Accepted Answer

"In Storage" for Unused VP's

You can move your archived or unused Virtual Paddocks to a new “In Storage” section to keep your map and VP list tidy and easy to manage, great for seasonal setups or farms with lots of VPs. Updated VP List Structure

When you access the VP menu, you’ll now see two sub options:

In Rotation – VPs you are using now
In Storage – VPs you have set aside

To move Virtual Paddocks (VPs) from "In Rotation" to "Storage" in the web portal, follow these steps:

Access the VP Menu:

Open the eShepherd web portal.
Tap on the VPs option to access the Virtual Paddock list.

Select the VP:

Navigate to the In Rotation section to view the VPs currently in use.
Select the VP you want to move to storage.

Move to Storage:

Tap the Show/Hide option at the bottom of the page and select "Move to Storage".
Note: Only "inactive" VPs can be moved to storage. Ensure the VP is not currently active before attempting to move it.

V1.0 12/2025

Question 4

Mobile App - Improved Animal Cards, Map Layers, and VP Colours

Accepted Answer

What's New

22 Dec 2025

We’ve updated the Mobile App to better match the Web App experience. These changes make the app clearer, more consistent, and easier to use, so customers can quickly see what matters most.

Card Layout for Animal pages

The animal list and animal cards now use an improved layout and show more relevant information. Key details already available on the Web App are now also shown on mobile.

Map Layers

Same layers now are available across both platforms, making the map experience more familiar and consistent.

Set different colour for our Inactive VPs

To stay consistent with the Web App, we’ve updated the VP border colours on the Mobile App to make them clearer across all farms and map backgrounds. The previous broken orange outline could blend in on some properties, so this change improves contrast and reduces confusion.

This makes it easier to tell active and inactive VPs apart at a glance, without needing to zoom in or double-check boundaries.

Active VPs: ${color}[#ff8400](Solid orange line) [No change]
Inactive VPs: ${color}[#f9cb14](Yellow broken line)

Note: We'll be rolling out the same looks for Mobile App soon

Please contact your Customer Success Team if you

Question 5

Quick Start Guide

Accepted Answer

The following steps give you a very short and concise list of activities that you will need to complete to get eShepherd up and running! For more information, scroll down the page to find a description for each step.

Solar Charge Neckband Batteries (2 - 3 days).
Install the Base Station (where applicable).
Learn the basic operation of the eShepherd Web App.
Un-hibernate (or turn ON) the Neckbands.
Confirm they are all communicating with the platform & flashing a green LED.
Fit the Neckbands to Animals.
Associate Neckbands with Animals on the Web App.
Create a Mob on the eShepherd Web App.
Review Animal Training guidelines and prepare the Training Virtual Paddock.
Release animals to the paddock and Activate the Training Virtual Paddock.
Monitor their progress for 7 to 10 days.

Onboarding Guide

As you begin your eShepherd journey, there is a lot of new information to take in for both you and your animals! Please be patient during this time. The animals will need a week or two to learn how to respond to the audio tones and you will need that time to learn the basics of the eShepherd Platform!

Step 1: Solar Charge Neckbands

Once you receive your Neckbands, please unpack and get them exposed to direct sunlight to charge the battery before taking any further steps. We have to ship the neckbands with only a small amount of charge so they need a day or two of good sunshine to get them to an operational level.

|| Pleas

Question 6

How-to Turn Neckbands On and Off

Accepted Answer

Turning on Neckbands

This video will show you how to turn on (un-hibernate) your neckbands using your magnet key.

${youtube}eShepherd How-to Turn On (Unhibernating) Neckbands

To turn on or un-hibernate the Neckband, find the LED window on one of the flat sides of the device. Then bring and hold the magnet key on the orange strip near the LED window (see video above and below). Hold the magnet in this location until you hear a rising tone melody. As soon as you start hearing the tones, remove the magnet.

The Neckband will now start flashing the LED, and the LED colour is an indication of the state of the neckband. The meaning of each colour is as follows.

| Tip: if the neckband isn't turning on with one magnet key, try using two of them at the same time.

${color}[#ff8400](LED is blinking ORANGE) - this means that the Neckband is attempting to connect to the network.

For a cellular Neckband, the network connection can take anywhere from 10 minutes to over an hour.
For a LoRa Neckband, the connection process can take several hours.

Once the connection has been established, the LED will start blinking GREEN.

${color}[#ff0000](**LED is blinking RED) **- Pay close attention to the blinking pattern - a single blink means that the Neckband has not been able to establish a network connection. If this state persists, contact customer support.

${color}[#ff0000](**LED is double blin

Featured & Frequently Read Articles

Browse All Categories