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Troubleshooting
Common issues and solutions
Troubleshooting Guide
Long Communication Delays Problem: Some Neckbands are not communicating for many hours, or there are long delays before another location update is received. Answer: Sometimes neckbands may not be able to receive or send messages to the eShepherd system. This can happen for both the LoRa Communication Neckbands, and the Cellular Communication Neckbands. For the Cellular Neckbands, these delays may occur for many different reasons. Here are some common reasons: Animals have
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