Troubleshooting Guide
Long Communication Delays Problem: Some Neckbands are not communicating for many hours, or there are long delays before another location update is received. Answer: Sometimes neckbands may not be able to receive or send messages to the eShepherd system. This can happen for both the LoRa Communication Neckbands, and the Cellular Communication Neckbands. For the Cellular Neckbands, these delays may occur for many different reasons. Here are some common reasons: AnimalSome readersHow to get support in eShepherd
Need a hand? The Support button in the top navigation bar gives you two things: a way to message the eShepherd team directly, and a knowledge base of how-to articles you can search any time. Step 1. Tap Support in the top navigation bar. The support panel opens with three tabs: Messages, Articles, and Search. To send a message, tap Messages, type your question in the text field and send it. The chat is AI-supported and will try to answer based on its knowledge and coFew readerseShepherd Spare Parts
If you need any spare parts for your eShepherd system, please use this reference to communicate your requirements to the eshepherd.support@gallagher.com team. Part Number and Name Picture G04088 - ESHEPHERD MAGNET KEY 2PK | G04087 - ESHEPHERD TOP STRAP KIT 3PK ( Includes: 3 x Top Straps, 6 x Buckles, 6 x Locking Clips ) | ![](https://storage.crisp.chat/userFew readersContact us
Chat Support The best and fastest way to have your questions answered is to use the in-app Chat feature. Our AI Agent is really good at providing accurate information that it can find in our Help Centre, and this is getting better day by day. Please describe your issue clearly, and provide photos whenever possible - photos are worth 1000 words! These conversations are also monitored by our support team in Australia, New Zealand, North America and Europe. A human can jump into any conPopular